Refund & Return Policy
2-day return and 10-day exchange policy
RUVI by Nishalin offers a 2-day return and a 10-day exchange. You have 2 days to get your money back and 10 days to exchange for a new product. Days are counted from the day your order is delivered.
Return eligibility
To be eligible for a return, the item must be in the condition you received it: unworn and unused, with tags and in its original packaging. Please keep your receipt or proof of purchase.
How to start a return
Send your order number and pickup address on our WhatsApp helpline +91 88884 55558. We will arrange the pickup as soon as possible. You can use the same number to share feedback about our products.
If your return is accepted, we assign a courier partner for reverse pickup. Items sent back without first requesting a return will not be accepted.
Return charges: your first return is free. After that, a flat fee of ₹100 per return applies.
Damaged or wrong items
Please record an unboxing video when you open your parcel; it is compulsory for any damage claim. Contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you after we receive and inspect your return, and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card company may need additional time to post it. If more than 15 business days have passed since approval, please email us.
12-month colour-fade warranty
Every RUVI stainless steel piece carries a 12-month colour-fade warranty. If your jewellery turns black because of colour fading during the warranty period, we will replace it as per our warranty terms. Copper-based pieces carry a 6-month colour warranty. The warranty applies to colour-related issues only.
Contact us
Email ruvibynishalin@gmail.com or info@ruvibynishalin.com, or WhatsApp +91 88884 55558.
