Terms and Conditions

Effective from 5 November 2026.

These Terms and Conditions govern your use of this website and your purchases from RUVI by Nishalin ("RUVI", "we", "us"), from the house of Nishalin Diamonds. By using the website or placing an order, you agree to these terms. Please also read our Privacy Policy and Refund & Return Policy, which form part of these terms.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872 to create an account or place an order. A person below 18 may use the website only under the supervision of a parent or legal guardian, who is responsible for the purchase.

2. Your account

• Give accurate name, mobile number, email and delivery details, and keep them updated.
• Keep your password and OTPs private. You are responsible for activity on your account. Tell us at once if you suspect misuse.
• We may suspend or close an account that is used for fraud, abuse or breach of these terms.

3. Products, prices and offers

• We try to show product details, images and colours accurately. Slight variations in colour and finish may occur because of screens and photography.
• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Delivery charges, where applicable, are shown before you pay.
• Offers, coupons and rewards are valid for the stated period and conditions, and cannot be exchanged for cash.
• If a price or stock error is found after you order, we may cancel the order and refund any amount paid.

4. Orders and payment

• Your order is an offer to buy. A contract is formed when we confirm and dispatch the order. We may decline or cancel an order, for example for stock, pricing or verification reasons.
• Online payments are processed by our payment partner on its secure page. We do not store your card, UPI or net-banking details.
• Cash on Delivery, where offered, may carry a service charge shown at checkout.

5. Delivery

We deliver to the address you give at checkout through courier partners. Estimated delivery dates are shown at checkout and are not a guarantee, as delays can occur for reasons beyond our control. Please check the parcel on delivery and record an unboxing video, which is needed for any damage claim.

6. Returns, exchanges, refunds and warranty

Returns, exchanges, refunds and the colour-fade warranty are governed by our Refund & Return Policy.

7. Your personal data

We handle your personal data as described in our Privacy Policy, in line with the Digital Personal Data Protection Act, 2023. Marketing messages are optional and you can withdraw consent at any time.

8. Acceptable use

You agree not to misuse the website, including by attempting unauthorised access, scraping, introducing harmful code, placing fraudulent orders, or posting unlawful, abusive or misleading content.

9. Reviews and content you submit

When you post a review or other content, you confirm that it is yours and lawful, and you allow us to display it on the website. We may remove content that breaks these terms. Reviews are shown after moderation.

10. Intellectual property

The RUVI name, logo, designs, images, text and other content on this website belong to us or our licensors. You may not copy, reproduce or use them commercially without our written permission.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.

12. Grievance Officer (Consumer Protection (E-Commerce) Rules, 2020)

For complaints about products, orders, delivery or this website, contact our Grievance Officer at info@ruvibynishalin.com or call / WhatsApp +91 88884 55558. We acknowledge a complaint within 48 hours and aim to resolve it within one month of receiving it. Complaints about personal data are handled as set out in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version on this page, with its effective date, applies to orders placed after the change.

14. Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer, disputes are subject to the jurisdiction of the competent courts in India.